1. Services Offered

We provide the following services:

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• Website design and hosting services

• Custom software and web application development

• Maintenance, support, and digital consultancy services

• Other digital and creative services as agreed upon in writing

2. Client Responsibilities

Clients agree to:

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• Provide all necessary content, access, and approvals in a timely manner

• Ensure all materials supplied (e.g., logos, images, text) do not infringe on any intellectual property rights

• Review and approve work within the agreed project timeline

• Pay all fees as agreed upon in the project proposal or agreement

3. Fees & Payment

All pricing will be outlined in a proposal or quote. Additional charges may apply for scope changes or extra features.

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A deposit (typically 30–50%) may be required before work begins.

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Final payment is due upon completion of the project unless otherwise specified.

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Late payments may incur interest or suspension of services.

4. Revisions & Scope Changes

A limited number of revisions are included in each project (as specified in the agreement).

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Additional revisions or changes outside the original scope may be billed at our standard hourly rate.

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Significant scope changes may require a new quote and timeline.

5. Project Timelines

We strive to meet all deadlines as agreed, but timelines may shift due to:

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• Client delays in providing content or approvals

• Revisions or changes to the scope

• Unforeseen technical or external issues

6. Intellectual Property

Upon full payment, ownership of the final deliverables will be transferred to the client unless otherwise agreed.

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We retain the right to showcase completed work in our portfolio and marketing materials.

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Any third-party assets used (e.g., stock photos, licensed tools) may be subject to their own licensing terms.

7. Confidentiality

We treat all client information as confidential and will not disclose it to third parties without consent, unless required by law.

8. Termination & Refunds

Either party may terminate a project at any time by providing written notice.

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If a project is terminated before completion, the Client agrees to pay for all work completed up to the date of termination. Any outstanding invoices for completed work become immediately due.

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All deposits are non-refundable unless otherwise agreed in writing.

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Web Design Services (One-Off Fees)

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All web design and development services are charged as a one-off fee.

Once an invoice has been paid, all payments are non-refundable, unless otherwise agreed in writing.

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Website Hosting & Domain Fees

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Where the project includes website hosting, domain registration, or other subscription-based services:

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• Website Hosting:

  • A refund may be requested within 7 days of the initial purchase or renewal.

  • After 7 days, the hosting service will remain active until the end of the billing cycle, and no prorated refunds will be issued.

  • Services may be cancelled to prevent future renewals.

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• Domain Registration:

  • All domain registration fees are non-refundable once purchased, as ownership is secured immediately upon registration.

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• These services are subject to the applicable third-party provider’s terms and conditions.

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• PixelCloud is not responsible for refund decisions or policies set by third-party service providers.

9. Limitation of Liability

To the fullest extent permitted by law, PixelCloud shall not be liable for:

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• Any indirect, incidental, or consequential damages

• Losses arising from the use or inability to use the services provided

• Delays or issues caused by third-party providers or tools

10. Dispute Resolution

Any disputes will be addressed in good faith through negotiation. If unresolved, disputes may be referred to mediation or arbitration in accordance with New Zealand laws.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes are made constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

PixelCloud Limited

Auckland

New Zealand

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Email: hello@pixelcloud.co.nz